Plugin Support

Connection and authorization

The remote plugin connects to BizMuse through Streamable HTTP MCP and OAuth. If the connection stops working, remove the existing connection from your host, start a new connection, and complete the BizMuse authorization screen again.

Do not send an access token, refresh token, password, or API key in a support request.

Upload and generation issues

When reporting an upload or generation problem, include:

• The task ID or asset ID, if one was returned.
• The approximate time and timezone of the request.
• The media type and file duration or dimensions.
• The exact user-visible error message.

The plugin does not accept local filesystem paths or arbitrary provider settings. Use the supported upload tools and keep the original media available if support needs to reproduce the issue.

Contact

Email support@bizmuse.ai for plugin connection, account access, generation, privacy, or content-policy questions. For content reports, include the relevant BizMuse share link and use the subject 'Content Report'.