Refund Policy

We want BizMuse AI purchases to be clear and predictable. This Refund Policy explains which purchases may qualify, how to submit a request, and how approved refunds are processed.

1. Refund Eligibility

1.1 App Store Purchases

Apple processes all App Store purchases and refund requests. BizMuse cannot directly approve or issue an App Store refund. Submit your request through Apple's Report a Problem service. Apple determines eligibility, the refunded amount, and processing time under its policies and applicable law.

1.2 Website Subscription Charges

A website subscription charge may be eligible for review when both conditions are met:

• The request is submitted within three days of the charge.
• No more than 100 credits associated with that charge have been used.

If more than 100 credits have been used, the charge is not eligible for a refund. Submitting an eligible request does not guarantee approval, and any rights provided by applicable law remain unaffected.

1.3 Additional Credit Purchases

One-time or add-on credit purchases are non-refundable. Please review the number of credits and price before completing the purchase.

1.4 Failed Generation Tasks

When our system confirms that a paid generation task failed or was canceled before completion, the task may receive an automatic credit reversal. A credit reversal restores service credits and is not a cash refund.

2. How to Request a Refund

2.1 App Store Request

Use the Apple Account that made the purchase and submit the request directly at reportaproblem.apple.com.

2.2 Website Request

Email support@bizmuse.ai within three days of the subscription charge and include:

• The email address associated with your BizMuse account.
• The order or transaction number.
• The purchase date and amount.
• The reason for the request.

Do not send full card numbers, passwords, or other sensitive credentials.

3. Review and Processing

3.1 Review

We review website requests using account, order, and credit records. We may ask for additional information before making a decision.

3.2 Approved Website Refunds

If approved, the refund is sent to the original payment method through the payment processor. Bank and payment-network processing times vary and are outside our control.

3.3 Credits and Access

When a website subscription charge is refunded, unused credits and subscription access associated with that charge may be removed. We keep transaction records where needed for billing, fraud prevention, disputes, and legal compliance.

4. Changes and Contact

We may update this Refund Policy as our products, payment methods, or legal obligations change. The date above shows the latest revision.

Questions about website refunds may be sent to support@bizmuse.ai.

BizMuse AI is operated by LogiaVox LLC.